FAQs for Big Fun Run Virtual Challenge

The FAQs are extensive and the search bar function should assist you in answering questions efficiently. We urge you to check this FAQ section before contacting us.

• When do entries open ?

  Entries are open now!

  entries open entry enter ticket
• How old do I have to be to take part in the event?

  Any age of entrant is allowed so long as the individual is healthy enough to do so. Children under the age of 16 must be supervised at the event by a parent or guardian but the parent or guardian does not have to take part in the event itself. Therefore, children are allowed to run in the event unaccompanied provided the individual supervising them is happy for them to do so.

  age, age limit, age restriction,
• Can I enter if I have a medical condition?

  If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.

  medication, condition, sickness, sick, unwell, handicap, underlying
• I requested a password reset for my 'My Running' account but have not received this?

  Please can you make sure you check your spam or junk folder to see if the password reset email has been sent in there. 

  password reset
• How can I tell if my entry is approved?

  You will receive a confirmation email as soon as your entry is approved. You can also check your entry status by logging into your MyRunning account.

  approval, entry, approve
• I haven’t received my confirmation email, what should I do?

  Firstly, please check your junk mail box.
  
  If you still can’t find it then please contact us using the 'contact us' link at the bottom. If you do find an email from us in your junk mail, please mark it as ‘not junk’ or as a ‘favourite’ to ensure that our communications get through to you.

  confirmation, email,
• I've checked my bank statement and it shows I've paid twice, how can I get a refund?

  Please contact us using the form at the bottom of this page and a member of the team will process the refund. The money will appear back in your account within 3-5 working days.

  duplicate, paid twice, refund,
• I've recently suffered from a family illness/bereavement and no longer wish to take part, what should I do?

  Some events have a transfer option. You can check if your event has this option by logging in to your MyRunning account and clicking ‘Manage my entry’ on the dashboard.

  If this option is available for the event you are running, we suggest you:

  • Post on the event Facebook page, and let others know you have a place to transfer.
  • Arrange a level of remuneration to you directly (outwith MyRunning) for the place.
  • In MyRunning, use the 'Manage my Entry' function to transfer your entry to the new runner and complete the process.

  The runner you are transferring the place to will then be notified and pay a £15 transfer fee. The person who the entry is being transferred to will have to pay this in their MyRunning to complete the process. 

  If the transfer deadline has passed, please let us know you are no longer taking part by selecting "Withdraw my Entry" via the "Manage my Entry" section of your MyRunning account. 

  If the transfer deadline has passed, or if a transfer option is not available for your event, unfortunately your entry cannot be transferred. Please let us know you are no longer taking part by selecting "Withdraw my Entry" via the "Manage my Entry" section of your MyRunning account. 

  Illness, death, injury, can't run
• Where can I find a list of all participants?

  We do not publish a list of names of those who have entered events.

  participants
• My bank statement shows payment taken for the event but the webpage says I still need to pay?

  This means you are NOT entered into the event. Please click on the link at the bottom of this page to contact us so we can look into this for you.

  bank statement payment
• I'm having issues with my chosen payment card, what should I do?

  Please ensure you have entered the correct card details. If issues persist we would advise using an alternative card to process your payment.
• I am not satisfied with my merchandise, how do I return it?

  If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused and have all the original tags.

  You can view the Merchandise Return Policy via the "Terms" section which can be accessed via the "My Profile" section of your MyRunning account. 

  shop, merch, merchandise, goods, return
• If I withdraw my entry will my entry fee be refunded?

  No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.

  entry fee, refund, cancel can't run
• Can I update my details (name, address, contact number, predicted time etc)?

  If your surname has changed, please contact us using the form below and we can update this for you. 
  
  Your email address and mobile number can be updated from within your My Running account on your profile under the 'My Personal Details' tab.

  You can update your address details from your My Running account up until 1 month prior to the event date. After this date you will need to collect your event number from the Event Number Station.
  
  You can update your predicted finish time up until 1 month prior to the event date on your My Running account and clicking on 'Manage My Entry' on the event you are participating in. At this point your start pen will be assigned and we will not be able to change your start pen position.

  predicted expected, contact details name address email
• When will I receive the merchandise I ordered?

  If you have ordered any merchandise you will receive this within three weeks of your order.  

  Overseas orders will take longer to arrive & may be subject to customs fees. Overseas orders are sent via Royal Mail standard international post with no tracking information.

  There may also be a delay over the seasonal holidays, such as Christmas and New Year, so please allow 1-2 weeks flexibility for items to be sent at this time.

  merchandise, merch, order, order details, delivery time,
• I've had issues during the entry process with processing my payment, what should I do?

  Please contact us using the link below explaining the issue you have experienced. If there is a problem that needs actioning we will do this so make sure you check back in to your MyRunning account within the next 14 days to check. You will not receive an email back from us.

  entry process payment
• Can I enter a friend into an event?

  Of course! You should complete the entry as normal on your MyRunning account, & when asked "Who the entry is for?" you will need to select "Another Adult". You will then be asked to complete the other adult details which includes their email address & age. 

  Once the entry is complete the other adult will receive an email asking them to complete the entry. 

  adult mate family friend
• How do I access a child's event information pack?

  You can access the event information pack for a child you have entered into an event via your MyRunning account. 

   

  race, child information pack, information pack
• My bank statement says I have paid but I do not have a confirmation email what do I do?

  Unless you have an approved entry into the event which would come as a confirmation email you are not entered. We suggest you double check with your bank to make sure the money has actually been taken out of your account and come back to us if this is in fact the case (use the contact us form).

  bank statement payment
• Do we need to pay for a medal?

  No this is included as part of your entry.

  medal, pay, part
• I have lost my confirmation email, how do I know if I am entered into the event?

  Please log into your MyRunning account via the Event Website, you will see within your account if you have an 'approved' entry, if so then you are entered and will be sent your running number nearer the Event. 

  On your MyRunning account, the event will show as "Entered" on your dashboard. 

  approve confirm confirmation email
• How do I withdraw my entry?

  To withdraw your entry, please login to your MyRunning account and select 'withdraw my entry' via 'Manage my entry' section on your event dashboard.

  If you have a charity entry, you must contact your chosen charity and ask them to withdraw your entry. 
  withdraw charity change entry
• What is a 'personalised medal insert'?

  It's a bespoke medal insert engraved with your name and official finish-time, which you fix to the recess on the back of your medal to create an everlasting memory of your achievement. You will receive your medal insert a minimum of 10 weeks after the event.

  medal insert personalised
• I'm trying to process a group entry but the system will only allow 10 people, how do I enter more?

  Our group entry system allows up to 10 people per 1 group entry. If you have more than 10 people in your group, you would be required to process further group entries to cover the remaining people in your group.

  group entry
• My voucher code isn't working.

  There are usually 2 codes - one for entries and one for merchandise. Make sure you're using the correct code for the correct discount to be applied.

  Try typing the code in individually rather than copying and pasting, taking great care with regard to CAPS and spaces before and after. If it still doesn't work, please contact us using the form below.

  issue, problem, discount, voucher, code, merchandise, gift card
• How long will it take to refund my merchandise order / duplicate entry?

  Once you have contacted the team using the contact form, this will be actioned within 21 days and the refund made to your bank account. Should you not receive the refund within 21 days then please contact us again.

  refund time order entry
• Can more than one person sign up using the same email address ?

  No, each entrant will need to sign up with their own email address. 

  enter entry
• Do you offer any discounts for military personnel?

  No we do not offer any discounts.

  discount military personnel
• How do I update my 'My Running' password?

  Please click the 'My Preferences' tab on your profile page and then 'Update My Password.'
  password update
• When I attempt to process my payment I am directed to secpayment.com, what is this site?

  We are fully PCI (payment card industry) compliant and all payments are collected on our behalf using a 'hosted payment gateway' provided by Paypoint (who are also fully PCI compliant). If you'd like more information on our systems, please visit https://advancedpayments.pay360.co.uk

  insecure payment website security
• Do I need to present a medical certificate to participate in your events?

  You do not need to present a medical certificate to take part.

  If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.

   

  Medical Certificate Doctor
• My merchandise has still not arrived after the time frame given, what can I do?

  You can assume that this has been lost in the post and we will issue you with a refund. Please contact us via the contact form.
• Payment issues so can I pay over the phone?

  No this is an on line company so please try and alternative payment card.

  phone purchase
• How do I enter a child into one of the events / junior events?

  You will need to log into your MyRunning account & select the event you wish to enter the child into. Once selected you will be asked "who the entry is for?" from here select "Another Child". 

  If you are not the Parent / Guardian of the child you are entering, you will be asked to provide the name & contact details for the Parent/Guardian of the child you are entering. 

  son daughter children kid
• Entry not appearing in order section of MyRunning?

  Your entry does not appear in the order section which is majoritively for shop/merchandise purchases, it appears in entries.

  entry error, error, order section, MyRunning, issue
• I wish to unsubscribe from your mailing list, how do I do this?

  To unsubscribe from a mailing list, please follow the 'unsubscribe from this list' link at the bottom of the email.
  unsubscribe,mailing,list,email
• How do I enter a child under age 5 if I've already processed an entry?

  It's not possible to go back and edit an entry once it is approved. You would need to create a MyRunning account for the child and process a separate Under 5 entry.

  under 5
• I have received the wrong sized running vest from my charity, how do I change this?

   

  Please contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.

  vest charity top running wrong
• I no longer wish to, or cannot, participate due to pregnancy, injury, illness, operations or covid - what are my options?

  Some events have a transfer option, where you can transfer your entry to another runner.

  You can check if your event has this option by logging in to your MyRunning account and clicking ‘Manage my entry’ on the dashboard.

  If this option is available for the event you are running, we suggest you:

  • Post on the event Facebook page, and let others know you have a place to transfer.
  • Arrange a level of remuneration to you directly (outwith MyRunning) for the place.
  • In MyRunning, use the 'Manage my Entry' function to transfer your entry to the new runner and complete the process.

  The runner you are transferring the place to will then be notified and pay a £15 transfer fee. The person who the entry is being transferred to will have to pay this in their MyRunning to complete the process. 

  If the transfer deadline has passed, or if a transfer option is not available for your event, please let us know you are no longer taking part by selecting "Withdraw my Entry" via the "Manage my Entry" section of your MyRunning account. 

  injury pregnant covid long COVID COVID19 illness cancer operation bereavement sick death dead
• Can I see your Privacy Policy?

  Of course! Please click here to see our Privacy Policy.
• What do you do with my data?

  You can find out all the information you need via our Privacy Policy page.
• How did I get on your mailing list?

  Please have a read of our Privacy Policy which should detail all the information you require. You can unsubscribe from our newsletters at any time by updating the 'Your Preferences' area of your MyRunning Profile, or clicking in the 'unsubscribe' link at the bottom of the email.

  mailing list, access, sign-up
• How do I subscribe to your mailing list?

  All you need to do is click here and follow the instructions. We look forward to welcoming you!

  mailing list, sign-up, access,
• Why do you collect my date of birth?

  We need this to define your entry method, there are different age limits to each event.

  date of birth
• Is there a age limit to take part?

  If you are under the age of 16 you must run with a parent or guardian. 

  age
• I've completed my entry, but wish to add another participant, is this possible?

  Unfortunately once your entry is complete, you cannot add another person to your group. They would have to create a new entry and complete themselves.

  runner
• How do I enter a friend as a surprise to your event?

  Currently there is no way of doing this, we need a participant to sign up to our terms and conditions on entry due to health and safety reasons. 

  surprise, friend, gift, gift card, voucher,
• Can I get a refund?

  You can view our event terms via 'Terms' in the 'My Profile' section of your MyRunning account.

  cancel cancellation money postpone postponement virtual
• How do I use my gift voucher?

  Login to your MyRunning account to access your gift voucher code and value.

  To redeem your voucher code, proceed with a valid entry until the final stage of the entry process where your items are listed in your order summary.

  Here you will see 'ADD VOUCHER' in orange, click on the text and ad your voucher code into the text box that appears.

   

   
  code, discount, voucher, gift card
• Are training plans available?

  Yes, training plans are available but you will need to purchase this as part of your entry.  After the event date your training plan will no longer be available for you to view in your MyRunning account.

  training plan, schedule, plan
• My friends are receiving emails from you but I'm not, why is this?

  It is likely you are not subscribed to our email list. To update your preferences and ensure you receive our emails communications, login to your My Running account and visit the 'My Preferences' tab where you can change your 'Contact Preferences'.

  friend, receive email,
• I need evidence of my entry purchase to use for an expenses claim through my work, is this possible?

  We understand that some employers will reimburse entry fees for employees, and that you may need to provide evidence of the order to do this.  MyRunning account holders can view their order in MyRunning which includes date and time of purchase, order ID, ordered items and the cost

  If your employer is doing this across a number of employees, it would be beneficial for them to create a Justrunning account to allow them to administrate this more easily.

  expenses VAT receipt claim reclaim
• How do I enter a group into one of your events?

  If you are looking to sign up more friends or family members to an event, you can do so by Logging into MyRunning, selecting the race you'd like the enter and when asked who the entry is for, choose 'someone else'. You'll then be asked for their information and they'll receive and email and next steps to confirm their entry. 

  If you are looking to fundraise or administer larger group entries (for example, a large group or workplace), you can apply to use the JustRunning platform.

  justrunning groups multiple entries group entry
• Can I get an invoice for my entry?

  We do not issue invoices for individual entries. However, you will receive and entry confirmation email on completion of your payment and can see your entry payment details within MyRunning under 'My orders'.

   

  invoice payment entry
• Can I run barefoot?

  We strongly suggest that all runners wear appropriate footwear to complete our events. We do have a handful of emails about running barefoot and cannot accept any responsibility for injuries caused from running barefoot.

  barefoot
• How should I prepare for the event in the case of warm weather?

  Please read our Warm Weather Advice page here.
• The event merchandise is showing as out of stock, when will it be back in stock?

  Please keep an eye on the shop, if items are out of stock as soon as stock is replenished, this will be updated on line and you will be able to order once again.

  event merchandise out of stock
• The medal I received looks different to previous years/ in pictures, can I still order a medal insert?

  We are rolling out our new keyring style medals for selected events in this years series and are working on updating imagery at present. If you wish to order a medal insert it will be sized to fit the back of the new style medal you received.

  new medal
• Can I link a non JustGiving fundraising page to my MyRunning account?

  You cannot link a fundraising page to your MyRunning account unless it is a JustGiving page. We work closely with JustGiving as our official online giving partner and our platform is integrated with the JustGiving platform.

  We believe that creating a JustGiving fundraising page is the best and most effective way to fundraise and we encourage all MyRunning account holders to fundraise using JustGiving. 

  JustGiving have raised over £5 Billion for good causes and support 450,000 charities across the world. You can find out more about JustGiving at justgiving.com

  fundraising, money, charity, JustGiving, sponsor
• Is there a start date or deadline for the Virtual Challenge?

  You can complete your virtual challenge at any time, there's no completion deadline.
• Can I set my own Virtual Challenge route?

  Yes! You can run anywhere, around your neighbourhood, your local park, on a treadmill. We encourage you to plan your route in advance and ensure you are familiar with this before you set off.

  Please read the 'Challenge Preparation' section of your Participant Information Pack (which can be found in your MyRunning account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.
• What advice would you give participants for planning the route for the Virtual Challenge?

  Please read the 'Challenge Preparation' section of your Event Information Pack (which can be found in your MyRunning account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.
• When will I receive my Event Number for the Virtual Challenge?

  Your downloadable participation number is available to download from within you MyRunning account immediately after you enter. You do not need to use your Event Number to take part in the Virtual Challenge, it is an optional extra included as part of your entry package.
• I’ve completed my Virtual Challenge, when will I receive my Virtual Challenge Finishers Pack and Certificate?

  Congratulations!

  You firstly need to log into your MyRunning account to tell us you have completed your challenge. We will then send your well deserved Finishers Pack. You should expect your pack within 10 working days after you input the completion details to your account, please note overseas packs may take longer.

   

  Please note, if you are part of a group entry, every person within the group must log in to their account and mark their challenge as complete, not just the person who created the entry. This is to ensure that all packs are dispatched and all group members receive their well deserved finishers pack.

   

  Your Virtual Challenge Certificate will be available to download from your MyRunning account immediately upon logging your completion and you will be added to the Virtual Challenge Finisher page on the website.
• What is included in my Virtual Challenge Finisher Pack?

  Please read the 'Challenge completed! What's next?' section of your Participant Information Pack (which can be found in your MyRunning account after entering). This will give you more information about your finishers items.
• Can I complete my virtual challenge on a treadmill?

  Yes!  This is your challenge so if you'd prefer to complete your challenge distance using a treadmill, that's absolutely fine.
• Where can I access my Virtual Challenge Participant Information Pack?

  Your Participant Information Pack will be available from within your MyRunning account in the ‘My Events’ tab. 

  The Participant Information Pack is designed to help you with your Virtual Challenge, providing you with information such as training plans, route planning, along with safety guidance for completing your Virtual Challenge. 

   
• Can I walk the Virtual Challenge?

  Yes, you are welcome to complete the Virtual Challenge at your own pace.
• Do I have to wear my Virtual Challenge Participant Number?

  It's completely up to you if you want to wear your Participant Number. You can print it off and wear it for your activity, you can keep it as a memento or you can choose not to use it at all.
• Where should I wear my Virtual Challenge Participant Number?

  We suggest that you attached your number to the top that you will wear to complete your activity. The easiest way to do this will be to use 4 safety pins in each corner and pin your number to your top. 

  Top Tip - It's a lot easier to attach your number to your top before you put it on!
• I don’t have a printer, how do I get my Virtual Challenge Participant Number?

  If you don’t have a printer at home, why not create your own participant number! This is a great opportunity to get creative and make a bright, colourful participant number with your name and unique community number on it. You can then pin it to your top and wear whilst you complete your Virtual Challenge.
• Which name is on the event number?

  The runner's first name only appears on the event number.

  bib number
• Does every member in a group entry need to mark that they have completed their Virtual Challenge?

  Yes, every person within a group entry must log in to their account and mark their challenge as complete, not just the person who created the entry. This is to ensure that all packs are dispatched and all group members receive their well deserved finishers pack. 

  virtual group entry log mark complete challenge
• Where can I log my completion time for my Virtual Challenge?

  Congratulations on completing your virtual challenge! Please fill in this form to log your finisher time. We will then send out a finisher pack to you.

  distance complete completion completed time
• What is MyRunning?

  MyRunning was launched in December 2021, and replaced the former MyRunning system.  MyRunning brings together into a single system multiple event brands. 

  This means that if you have taken part in any of our previous events, you will be able to see all your results in one place, as well as being able to enter and administer different events from one easy portal. 

  We hope you enjoy using MyRunning as much as we have enjoyed creating it for you!

  My Details account login log in, myrunning, Application, MF,
• Can I change my training plan to a different ability?

  Yes, you can. Please get in touch with us and let us know which plan you would like to change to, Beginner, Intermediate or Advanced.

  training plan, change training, ability,
• Can I carry my mobile phone with me during the run?

  Yes, of course that is absolutely fine.

  mobile phone iphone telephone
• Will I get a Medal?

  Everyone will receive a Finisher's medal on completion of the event.

  medal
• When will I receive my medal insert order?

  Each medal insert is individually engraved with your name and time. It usually takes 8-10 weeks post-event to receive your medal insert in the post. Medal Inserts dispatched to Overseas participants can take significantly longer. 
   

  medal insert
• I did not receive all the finisher items I should have for the Virtual Challenge, how do I go about receiving these?

  Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.
• I’ve completed my Big Fun Run Virtual Challenge, when will I receive my virtual challenge finishers pack and certificate?

  Congratulations!

  You firstly need to log into your ‘MyRunning’ account to tell us you have completed your challenge. We will then send your well deserved finishers pack. You should expect your pack within 14 working days after you input the completion details to your account, please note overseas packs may take longer.

  Please note, if you are part of a group entry, every person within the group must log in to their account and mark their challenge as complete, not just the person who created the entry. This is to ensure that all packs are dispatched and all group members receive their well deserved finishers pack.

   

  Your Virtual Challenge Certificate will be available to download from your MyDetails account immediately upon logging your completion and you will be added to the Big Fun Run Virtual Challenge Finishers List on the website and to the Finishers Map where you will see your name appear amongst the other amazing participants!
• If I secure a charity entry, how much sponsorship money will my charity expect me to raise?

  This will depend on the charity you choose. If you sign up for an Instant Charity Entry with our Official Charity or one of our Premier Affiliate Charities, you will be asked to agree to raise a minimum amount in sponsorship money as part of the sign up process.

  If you are thinking of applying for a Charity Entry with one of our other Affiliate Charities, and wish to know what is expected of you before submitting your application, please contact the charity directly to discuss this with them.

  Contact details are provided in the 'Fundraising' or 'Our Charities' tab in your MyRunning account.

  charity entry sponsorship money raise expect limit expectation
• I cannot see the Charity I wish to fundraise for on your website, can I still participate and raise funds for them?

  If the charity is not listed on our website you are still welcome to raise money for them.

  However, you won't be able to obtain a Charity entry to run for them as if they are not listed it means they are not affiliated to the event. 

  You will need to purchase a Standard entry and then once you have purchased the Standard entry you can link it to any charity of your choice from within your MyRunning account. 

  charity entry
• What is meant by charity entry and own entry?

  Charity Entry - An entry in the event that is paid for by an Affiliate Charity or the Official Charity. If you secure a charity entry, your charity will expect you to agree to raise a minimum amount in sponsorship money, and may ask you to pay a registration fee towards the cost of your entry.
  
  Own Entry - Any type of entry (e.g. standard/late/club) which you pay for yourself. Runners who have purchased their Own Entry are welcome, but not obliged, to fundraise for any charity of their choice If you do wish to fundraise for an Affiliate Charity or the Official Charity, you can let them know via the ‘tell a charity I have my own entry’ link in your MyDetails account. If the charity is not an Affiliate Charity, you are welcome to run for them, however you would need to contact them directly yourself.
  
  Group Own Entry – Each group member who wishes to link their entry to an Affiliate Charity must do so separately after completing their own entry. The group leader can only assign a charity to their entry via their ‘MyRunning’ account and is not able to do so on behalf of a group. This enables members of one group to fundraise for a variety of different causes.
  
  When you advise a charity that you wish to fundraise for them, they will spend time, effort and money on building a relationship with you. Therefore, please do not do so unless you are very committed to fundraising.

  charity entry sponsorship money raise expect limit expectation
• Can you take part on behalf of two charities and if so how would you enter?

  This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.

  two 2 several charities
• If I secure a Charity entry with an Affiliate Charity, do I have to fundraise for that charity?

  YES! Your chosen Affiliate Charity has paid for your charity entry and will require a minimum amount in sponsorship money to ensure that their involvement in the event results in funds being raised for the charity.

  Please think very carefully before securing a charity entry as any change of heart on your part, whether that be regarding your choice of charity, your ability to raise the minimum sponsorship required, or taking part in the event at all, can have a very negative impact on the charity.

  fundraise charity entry
• Can we raise money for different charities if we enter as a group?

  Yes, you can enter as a Standard Group Entry and fundraise directly with the charities of your choice, even if those charities are different within your group.
• How do I get a charity entry?

  Apply for a Charity Entry

  
  Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application.

  entry charity how
• I have a Charity entry but I wish to change charity due to a family bereavement

  You need to contact the charity you have your charity entry with, they need to withdraw you, once you are withdrawn you no longer have an approved entry. The only way you can get another charity entry is to reapply for a charity entry to the new charity of your choice.

  death, charity, change charity, family death,
• I have linked my standard entry to a chosen charity but they have not yet been in contact with me

  Please refer to the relevant event website, search for your chosen charity within the 'Charities' drop down menu and email the charity directly.

  charity contact standard entry entries
• I have an Own Place entry that I paid for myself and would like to change the charity I have linked to, how do I do this?

  Please action this by messaging the MyRunning team via the 'Messages' area and confirm that you would like to change the charity your entry is linked to. Please provide detail of the new charity you would like to run for instead. 
  
  

  charity, entry, paid entry,
• Do I have to take part for charity if I purchase my own entry?

  Although lots of participants take part and raise money for hundreds of different charities, you can choose to take part yourself without being linked to a charity.

  charity, charity entry, sponsorship, fundraise
• How do I pay my registration fee to my chosen charity?

  Your chosen charity should contact you directly in due course to organise this but if you are concerned please contact your charity to discuss. You can find contact details for your charity via their "Affiliate Charity" page on this website.

  reg fee entry fee
• I have a Charity entry, I am not going to raise the minimum sponsorship so can I change to an 'Own Place' entry instead?

  You need to inform your charity directly and get them to withdraw your entry. As long as standard/late entries remain open, you can then purchase an entry directly and still raise funds for the charity directly. You can still link your entry to your chosen charity during the entry process.

  sponsorship minimum not fundraising
• When will charity entries close?

  Please see the end of the Entry Information page for details of Charity Entry closing dates/times. If applying for a Charity Entry, your charity must approve your application prior to the closing date/time to ensure you are able to participate.

  If completing an ICE with the Official Charity or one of the Premier Affiliate Charities, you will need to have reached the end of the process prior to the Charity Entry closing date/time.

  entries close charity deadline
• What is a predicted fundraising target?

  This is how much money you think you will be able to raise for a Charity if you are entering via a Standard Entry and choosing to fundraise for them. This is to give the Charity a rough indication of how much money you may raise.

  fundraiser target predicted raise money standard entry
• Can I set up a fundraising page with Just Giving directly or do I have to do this on your website?

  You can do this either way but if you do it via our website, your page will then be linked to both our event and your 'MyRunning' Account.

  just giving, charity, fundraise website page set up
• How can I cancel my charity entry when it says 'awaiting approval'

  You need to contact your charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another charity.

  Delete Withdraw Cancel Remove CPA
• I have paid a charity registration fee, does that mean I am entered into the event?

  No - you need to make sure you enter the Event via our Website and you will only be entered if you receive a 'confirmation' email to tell you, you are an 'approved' entry. If in doubt, please contact your Charity directly to get clarification.

  Paid entry, charity, registration
• I want to raise money for a personal cause and NOT for a charity - what should I do?

  You are more than welcome to fundraise for a personal cause rather than a charity. You should simply enter the event via the Standard Entry method.

  personal cause charity
• My charity entry application has been declined, why is this and what should I do?

  If you applied for a charity entry and you have received notification that your application has been declined, there are 2 main reasons this may have happened.

  1. The charity you wish to run for must review and approve your application within a set timeframe or your application will expire. Please contact your chosen charity directly to discuss this with them if you think this may have happened.

  2. Your chosen charity may have chosen to decline your application on this occasion. This may be for a number of reasons and factors. Contact your chosen charity directly to discuss this with them or consider applying for a charity entry with another charity.
  
  If your application has been declined, or has expired, you can still make a new application for a different charity, or purchase your own Standard entry and link it to charity. However, you can only complete these actions if entries for the event in question are still open. 

  charity refused denied declined
• I purchased my own entry but I see my chosen charity have places, if I apply to run for them instead will I be refunded for my own entry?

  No you will not be refunded your entry fee (please see our t's and c's), the best option here is to keep your own standard entry and fundraise for the charity directly by linking your entry to the charity within your MyRunning account.

  charities entry
• We are running for charity, are you able to make a donation towards our fundraising and save us money in the entry fee?

  As you can appreciate we work with over 430 Affiliate Charities so cannot be seen to be donating towards any charity specifically with regards to contributing to entry fees.

  donation charity running entry fee charities
• Can my charity complete my entry on my behalf?

  NO! You must enter online through MyRunning yourself. This is because you must agree to the event terms and conditions and disclaimer, which only you can do. You are solely responsible for ensuring that you have an approved entry in your chosen event.

  charity entry
• I know my chosen charity requires me to pay them a registration fee towards the cost of my charity entry. Who should I contact to find out how to pay this?

  Please contact your chosen charity directly.

  registration fee charity contact
• I have not received a t-shirt/vest from my charity, what do I do?

  Not every charity offers this, contact your charity directly using the charity information page from within the event website, found under the 'Run For Charity' section.

  t-shirt vest
• If I am running for a charity do I also have to buy my own entry?

  If you enter via a charity entry this means the charity have approved you to run for them, meaning you do not have to pay for your entry but you need to raise a minimum amount of sponsorship for the charity. Therefore you do NOT also have to pay for your own entry. You will need to have received a charity approved confirmation of entry email from us to ensure you have a charity entry. 
• What is a minimum sponsorship level?

  This is the amount of money the Charity you have chosen to run for, will expect you to fundraise in return for them giving you a 'free' entry to the race.

  sponsorship limit charity
• What should I do if I have not received a sponsorship pack or t-shirt from my chosen charity prior to my event and expected to?

  Please contact your chosen charity directly to discuss this with them. Contact details can be found on their charity page on our website.

  tshirt ts-hirt pack sponsorship pack welcome pack
• Can I create a joint fundraising page with friends or family using JustGiving?

  Yes - Please refer to the information provided directly by JustGiving HERE
  
  

  Please note that you can create your individual JustGiving page from within MyRunning, but if you choose to create a linked team page you will need to do this directly on JustGiving.

  joint friends family fundraising charity individual individually sign up
• If I withdraw and reenter a different distance, will be JG fundraising page be affected?

  No, the fundraing page and the amount of money raised will not be affected.

  just giving, charity, distance change time
• How do I link a standard entry to a charity JustGiving page?
  link entry fundraising justgiving just giving charity page create
• I'm worried that I won't manage to raise the minimum sponsorship required by my chosen charity. What should I do?

  Your charity will incur a fee for the withdrawal of your original entry, and is not obliged to guarantee your new entry, so please do think carefully before initially choosing your race distance and discuss any proposed changes with your charity as soon as possible.

  sponsorship, charity, requirement, minimum
• Can I transfer my charity entry to another participant?

  This would be treated as two entirely separate entries. The withdrawal of your charity entry and the other runner’s entry are not at all related. You would need to ask your charity to withdraw your entry and the other runner would need to begin the entry process from scratch, providing entries are still open. If entries are closed, it will not be possible for the second runner to participate. Your charity will incur a fee for the withdrawal of your charity entry, so please do think carefully before entering.

  tranfer, charity change, change runner, booking transfer, withdrawal
• Since selecting a charity, applying for them and being approved to take part for them, I now wish to take part for a different charity. Is this possible?

  If you have applied for a charity place and your charity has approved you, this charity has now paid for your place.

  If you wish to withdraw your entry so you can apply for a different charity, you will need to advise the charity directly to discuss and they will need to withdraw you from the event for you to apply with another charity. Your charity will incur a fee for the withdrawal of your charity entry so please do think carefully before doing so.

  charity change different
• Who should I contact if I have a question about a JustGiving page?

  Please contact JustGiving directly.

  JustGiving
• Can I transfer my charity entry from one location to another?

  This would be treated as two entirely separate entries. For example, If you have an approved charity entry in the Edinburgh event and wish to change to the Glasgow event, you would need to ask your charity to withdraw your entry in the Edinburgh event and you would then need to enter the Glasgow event from scratch, providing entries are still open.

  location charity entry location
• I have an approved charity entry but wish to withdraw from the event. What should I do?

  Please contact your charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf.

  Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open.

  Your charity will incur a fee for the withdrawal of your charity entry so please do think carefully before entering the event.

  cant cannot wont will not unable attend take part
• I would like to get sponsorship forms to raise funds for my chosen charity, how do I do this?

  Please contact your chosen charity directly to ask them to send these out to you.

  sponser raise funds charity forms
• What information can I expect to receive from the event organisers?

  Your Event Information Pack will be available from within your MyRunning account 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your MyRunning account.
  
  Your Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.

  information, information pack, event info,
• Can I fundraise for Charity if I have a Standard Entry?

  Yes! If you have purchased a standard entry you can chose to fundraise for any charity of your choice! You can choose to link to one of our affiliate charities through your MyRunning account and link your JustGiving account.

  fundraise charity standard entry entry
• If we are not an Affiliate Charity can we exhibit at your event?

  We only have space at some of our Events for our Affiliate Charities in our Charity Village. Unfortunately if you are not an Affiliate Charity, you are not able to take this space.

  Affiliate Charity, promoting, charity, event charity, partnership
• How does my sponsorship money get to my charity?

  The easiest and quickest way to get the money you raise to your charity is by setting up an online giving page at www.justgiving.com.

  Alternatively, ask your chosen charity to provide you with sponsorship forms and once you have collected all monies, you can send your charity a cheque for the total amount.

  Please do speak to your charity regarding the most suitable method of collecting and submitting sponsorship money and they will be able to help you. Your sponsorship money must always be sent directly to your chosen charity and not to the event organisers.

  money sponsor
• I want to change my charity t-shirt?

  You will need to contact the Charity directly, you will find the contact details within the event website under the Charities section.

  T-shirt, charity, change
• Do I need to show evidence of my fundraising to the event organiser?

  No this is done via your chosen Charity.

  fundraising evidence event organiser
• I have bought an entry for another runner that is 'Awaiting Completion'. What do I need to do to complete the entry?

  The person who the entry is for needs to login to their MyRunning account and click the 'Complete Entry Now' button on their profile. They can login to MyRunning using the link in the email that was sent to them at the point you paid for their entry.

  You cannot complete the entry for the person you bought the entry for because they need to accept the Terms & Conditions of entry themselves and provide any additional event specific information as required (Postal Address, Predicted Time, T-Shirt Size for example).

  Awaiting Approval Incomplete Complete
• Can I link my JustGiving page to my 'MyRunning' account?

  Yes. Within MyRunning you have the ability to either create a new JustGiving page for any event you are entered into or link an existing JustGiving page that you have already created on JustGiving. 

  To complete either of these functions, simply click on the 'Fundraising' box on the MyRunning dashboard panel for the event in question and follow the instructions. 

   

  JustGiving Just Giving Fundraising Charity Donations
• How do I close my My Running account?

  If you would like to close your My Running account, you can do this by logging int, visiting the Burger Menu -> My Profile -> My Preferences -> Close My Account.

  close account my running account delete account
• How do I view my training plan?

  To view your training plan, please go to your entry on your MyRunning dashboard.  You will see that you have a 'Training Plans' area.  If you click on this, you will be able to choose the training plan level that you want, and see your training plan.
  training train silver package plan programme
• how do i update my medical information?
  medical update condition health sickness ill unwell
• How do i add a child to my account?

  First login into you 'MyRunning' account, press the three white lines at the top right of your screen.

  Then select the button 'My profile', once selected you will notice the section 'Add a child to my account'. Click the button and fill in the required information. 

  Once you have completed all your child's details, select the button 'ADD CHILD' and you will be able to view your child's profile in the 'My profile' page if you scroll to the bottom of the page.
  child add profile create myrunning account
• How do link my just giving to my running account?
  just giving my running link account charity fundraise join
• How do i access my event information pack?
  event information pack access
• I want to share my story of why I'm running, how do I do this?

  Please complete the contact us form, and we will be able to share your story on our social media channels, as well as sending to the local press and may also use it in our newsletters. If you are running for a charity or a worthy cause don’t forget to include a link to your JustGiving account as this will help you achieve your fundraising target.

  You should also upload a picture or two to go with your story. Please remember to include as many details as possible;

  • who you are running for or in memory of
  • your motivation for running
  • a little background info about yourself
  • the charity you are raising funds for and why
  • your current fitness level and how your training is going
  • link to your JustGiving account.
  fundraising story share why special media PR

If you have a question that is not answered within the FAQs, click here to contact us