Entries are open now! 

Standard online entries will close on the Thursday night 9-10 days before the event takes place or when the course capacity is reached, whichever is earliest. Late online entries are available up until 10am on the day of the race if the course capacity has not already been reached. You can also enter on the day of the race at the help desk.

You can enter up to 10 people at a time to any of our events by completing a group entry.

If you have a medical condition that could cause you difficulties during or after the race, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the week leading up to the event.

What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.

Firstly, please check your junk mail box. If you still can’t find it then please contact us using the contact form below. If you do find an email from us in your junk mail, please mark it as ‘not junk’ or as a ‘favourite’ to ensure that our communications get through to you.

If you login to your account, then you can control this directly. If you click on ’edit group members’ at the bottom of your entry, then ’resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries.

Your Event Information Pack will be available from within your My Details account around 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.

The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your account, press the My Orders tab at the top of the page, and print this page showing the payment for your entry.

If your surname has changed, please contact us using the form below and we can update this for you.

Your email address and password can be updated from within your My Details account.

You can update your address details from your My Details account up until 3 months prior to the event date. After this date you will need to collect your race number from the Event Help Desk.

NO. We don’t allow runners to transfer their numbers due to health & safety reasons.

No, if you have opted to withdraw your entry it cannot be reinstated.

We would therefore advise that you think carefully before withdrawing or transfering your place in the event.

No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.

No. Once your entry is confirmed you would need to create a separate entry for any additonal entrants.

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

Each runner will receive a separate confirmation email to their own email address.

If you login to your account, then you can control this directly. If you click on ’edit group members’ at the bottom of your entry, then ’resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries. 

To check your entry status log on to your My Details account.

A Big Fun Run is approximately 5K.

You will be able to collect a replacement number from the Help Desk on the day of the event.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

You will be able to collect your number from the Help Desk at the event.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.

Yes. We welcome everyone to take part in the event. However, please make sure you keep clear of runners going quicker. Kids in buggies do not need an entry, but they will not receive the finishers items.

Yes. 

Yes, you can take part in the Dog Jog which takes place later in the day at 2pm, in the same location.

No. These numbers are not meant to match up so do not worry!

No. There are no shower facilities provided as part of the event.

If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.

If you are not planning to run please log into your My Details Account and withdraw from the race.

If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible.

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

Sorry no, medals and finishers goodybags are a mark of achievement of finishing the race so it would not be fair to those that ran the full distance.

Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide:
– A detailed description of the bag and its contents
– Your race number
– Contact phone number

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide:

– A detailed description of the item
– Where you think you lost the item
– Your race number
– Contact phone number

If the item is valuable we would recommend you file a police report. It is your responsibility to do this.

Each medal insert is individually engraved with your name and time. It usually takes 6-8 weeks post-event to receive your medal insert in the post.

If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer. 

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.