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Entry Queries

Entries are open now!
It is, however you need to create a separate ’My Details’ account for each runner and use a separate password for each entrant.
Standard online entries will close on the Thursday night 9-10 days before the event takes place or when the course capacity is reached, whichever is earliest. Late online entries are available up until 10am on the day of the race if the course capacity has not already been reached. You can also enter on the day of the race at the help desk.
If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.
What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.
Yes. We welcome entries from wheelchair and handbike users across all of our events. There are no separate wheelchair or handbike races, anyone entering the events will be included within the mass field for their respective race. Anyone taking part in a wheelchair or handbike must be self propelled for the entire race, therefore, participants in electric wheelchairs and individuals being pushed by a friend/colleague are not permitted on the course.

We will do everything that we can to accommodate wheelchair and handbike users but there are also time limits which all entrants must stay within. Any entrants who are predicted to complete the course significantly ahead of the elite field can unfortunately not be accommodated on the course as the event operates on roads which are closed for a limited period of time and would not provide a safe route to anyone significantly ahead of the elite field. There are also maximum time limits for all races which are outlined above. These times are designed to be as inclusive as possible but anyone entering an event must be able to stay within the time limit as key course facilities such as closed roads, hydration stations and toilets cannot remain in place indefinitely.

As event organisers we will ensure that we can accept entrants from wheelchair and handbike users across all events wherever possible but there may be some circumstances in which this isn’t possible. If you are unsure as to whether the factors outlined above will impact upon your entry, please contact our event team using the contact form at the bottom of this page and we will be happy to help.
No. We can’t make exceptions to our online entry process.
Any age of entrant is allowed so long as the individual is healthy enough to do so. Children under the age of 16 must be supervised at the event by a parent or guardian but the parent or guardian does not have to take part in the run itself. Therefore, children are allowed to run in the event unaccompanied provided the individual supervising them is happy for them to do so.
You will receive a confirmation email as soon as your entry is approved. You can also check your entry status by logging into your My Details account.
Firstly, please check your junk mail box.

If you still can’t find it then please contact us using the contact form below. If you do find an email from us in your junk mail, please mark it as ‘not junk’ or as a ‘favourite’ to ensure that our communications get through to you.
If you login to your account, then you can control this directly. If you click on 'edit group members’ at the bottom of your entry, then 'resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries.
The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your My Details account, press the ’My Orders’ tab at the top of the page, and print this page showing the payment for your entry.
Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.
If your surname has changed, please contact us using the form below and we can update this for you.

Your email address and password can be updated from within your My Details account, under the 'My Info' section.

You can update your address details from your My Details account up until 3 months prior to the event date, using the 'My Info' section. After this date you will need to collect your race number from the Event Help Desk.

You can update your predicted finish time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point your start pen will be assigned and we will not be able to change your start pen position.
NO. We don’t allow runners to transfer their numbers due to health & safety reasons.
No. We can not allow runners to transfer between events as supplies are allocated per event.
No, entries cannot be deferred towards future events.
"No, if you have opted to withdraw your entry it cannot be reinstated.

We would therefore advise that you think carefully before withdrawing or transfering your place in the event."
No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.
When you create an entry for a group this creates a separate My Details account for each entrant. Details of how the others in your group can login and see their own entries can be found in their confirmation email.
No. Once your entry is confirmed you would need to create a separate entry for any additonal entrants.
Please contact us using the form below. In your message please provide
- Your full name
- Any alternative name you may have used in the past
- Your current email address (that you would like to be shown on your My Details account)
- Any previous email addresses
A carer, guide or any other runner in a support role is eligible for a free entry. However, they MUST set up their own 'MyDetails' account and create an entry into the relevant event. Once at the payment stage, email us using the form below, explaining your support role and we can manually approve your entry free of charge. This MUST happen prior to the entry cut off date or you will not be able to take part.
Once your email address has been correctly updated within your My Details account, please get in touch using the form below requesting a new confirmation email.

The system will then amend your account and send out a new confirmation email to your updated address.
We do not publish a list of names of those who have entered events.
Unfortunately your entry cannot be transferred or deferred towards future events. Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'.
Please contact us using the form at the bottom of this page and a member of the team will process the refund. The money will appear back in your account within 3-5 working days.
Please get in touch using the form below with your details and a member of the team will update your account.
If you have two accounts under the same email address, you will receive an email stating that your entry is incomplete. If this is the case, please contact us using the form at the bottom of the page and a member of the team will merge the accounts together.
Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'.
Please fill out the contact form on the Website and we can amend this for you if you let us know what it needs to be changed to.
This means you are NOT entered into the Race. Please fill out the 'contact us' form on the Website so we can look into this for you.
This means payment has not gone through and you are NOT entered into the Race, please try to enter again using a different payment method. Your entry is only complete when you receive a 'confirmation' email and your entry says 'approved'.
Please contact us using the entry form below explaining the issue you have experienced
Please ensure you have entered the correct card details. If issues persist we would advise using an alternative card to process your payment.
Please ensure you have entered the correct card details and re-try. If issues persist we would advise using an alternative card to process your payment.
Please review your details to ensure you have entered the correct card details. If issues persist we would advise using an alternative card to process your payment.
You can update your expected completion time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point your start pen will be assigned and we will not be able to change your start pen position.

Event Queries

You will be able to collect a replacement Event Number from the Help Desk on the day of the event. The Help Desk is located at the Start Area near the Start Line. Please check your Event Information Pack in your My Details account for opening times and location.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.
You will be able to collect your number from the Help Desk at the event.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.
Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your My Details account.

The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.
There are details of public transport and event transport options available in the Transport section of your Event Information Pack and also in the Transport section of the website. Please visit the event page relating to your entry. Unfortunately due to the volume of runners involved, we cannot assist individuals with personal travel plans to the event.
Can I walk ?[FGID2FGID]
Yes. You are welcome to complete the course at your own pace. If you plan to walk the whole distance we request that you allow runners to start in front of you.
Yes. We welcome everyone to take part in the event. However, please make sure you keep clear of runners going quicker.

Kids in buggies do not need an entry, but they will not receive the finishers items.
Yes, you can take part in the Dog Jog which takes place later in the day at 2pm, in the same location.
Yes of course! As long as your outfit doesn't include any thing which could impede other participants.

If you plan to take part in a group fancy dress outfit joining runners together please contact us using the form below to check that your costume meets health and safety regulations.
Our lovely helpers at the Help Desk can store a limited number of bags, but please be advised you leave your items at your own risk. We can accept rucksacks, sports bags or a bag of similar size. We cannot accept suitcases or very large bags. Alternatively you can leave your baggage with family or friends.

In case of poor weather, please line your bag with a plastic bag to keep the contents dry.
No. There are no shower facilities provided as part of the event.
No. There is no tracking app available for this event.
"If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.

If you are not planning to run please log into your My Details Account and withdraw from the race.

If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible."
"Please contact us using the form below. In your message please provide
- Your full name
- Any alternative name you may have used in the past
- Your current email address (that you would like to be shown on your My Details account)
- Any previous email addresses"
Yes, your friend can pick up your running number for you. In order to do so they require a copy of your confirmation email and your ID.
This information can be found in your Event Information Pack, but generally, it will be worn pinned to the front of your clothing.
Unfortunately due to the volume of runners involved, we cannot assist individuals with personal travel plans to the event. All transport options we offer will be shown in the Transport page of the website and of your Event Information Pack.
All entrants who have registered with a UK address will have their Event Number posted out to them in the week leading up to the event, all numbers should be received no later than the Friday in the week leading up to the event.

All entrants registered with an address outside the UK, those who have not received an Event Number in the post and those who require a replacement number for any other reason will need to visit the Help Desk on the morning of the event.

The Help Desk will be prominently positioned in the Start Area and will be open from 90 minutes before the start of the event.
No. We do not have any child care facilities at the event.
The distance markers are in kilometers.
Yes, of course! Please visit our Event Team specific website here: https://www.eventteam.gsi-events.com/?page_id=1&logout=1 and let us know when you are available and how many of you there are.
Yes! We have several advertising opportunities available. Please contact us using the form below and selecting 'Marketing/Sales' from the dropdown.

Post Event Queries

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link.
You can view and download your photos from www.marathonphotos.com
Sorry no, medals and finishers goodybags are a mark of achievement of finishing the race so it would not be fair to those that ran the full distance.
Please get in touch with us via the online contact form letting us know which item(s) you didn't receive and we will arrange to have them sent out to you as soon as possible.
"Please use the contact form below to let us know, select the 'event information’ option. In your message please provide:
- A detailed description of the bag and its contents
- Your race number
- Contact phone number"
Please use the contact form below to let us know, select the 'event information’ option. In your message please provide:
- A detailed description of the item
- Where you think you lost the item
- Your race number
- Contact phone number

If the item is valuable we would recommend you file a police report. It is your responsibility to do this.
Each medal insert is individually engraved with your name and time. It usually takes 6-8 weeks post-event to receive your medal insert in the post.
If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.
If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.
As long as they finish, all participants will get a finishers medal and other finishers items.

Charity Entry Queries

Charity Entry - An entry in the event that is paid for by an Affiliate Charity or the Official Charity. If you secure a charity entry, your charity will expect you to agree to raise a minimum amount in sponsorship money, and may ask you to pay a registration fee towards the cost of your entry.

Own Entry - Any type of entry (e.g. standard/late/club) which you pay for yourself. Runners who have purchased their Own Entry are welcome, but not obliged, to fundraise for any charity of their choice If you do wish to fundraise for an Affiliate Charity or the Official Charity, you can let them know via the ‘tell a charity I have my own entry’ link in your MyDetails account. If the charity is not an Affiliate Charity, you are welcome to run for them, however you would need to contact them directly yourself.

Group Own Entry – Each group member who wishes to link their entry to an Affiliate Charity must do so separately after completing their own entry. The group leader can only assign a charity to their entry via their ‘My Details’ account and is not able to do so on behalf of a group. This enables members of one group to fundraise for a variety of different causes.

When you advise a charity that you wish to fundraise for them, they will spend time, effort and money on building a relationship with you. Therefore, please do not do so unless you are very committed to fundraising.
If the charity is not listed on our website you are welcome to run for them, however you would need to purchase a Standard Entry into the race and contact the Charity directly to let them know you are raising funds for them.
a. Instant Charity Entry (ICE)
Secure an ICE with Cancer Research UK. When you sign up for ICE, you agree to various terms and conditions (including minimum sponsorship) and your Charity Entry in your chosen race is then instantly ’approved’.

b. Apply for a Charity Entry
Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application.
NO! You must enter online through the event website yourself. This is because you must agree to the event terms and conditions and disclaimer, which only you can do. You are solely responsible for ensuring that you have an approved entry in your chosen race.
YES! Your chosen Affiliate Charity has paid for your Charity Entry and will require a minimum amount in sponsorship money to ensure that their involvement in the event results in funds being raised for the charity. Please think very carefully before securing a Charity Entry as any change of heart on your part, whether that be regarding your choice of charity, your ability to raise the minimum sponsorship required, or taking part in the event at all, can have a very negative impact on the charity.
This will depend on the charity you choose. If you sign up for an Instant Charity Entry with our Official Charity or one of our Premier Affiliate Charities, you will be asked to agree to raise a minimum amount in sponsorship money as part of the sign up process. If you are thinking of applying for a Charity Entry with one of our other Affiliate Charities, and wish to know what is expected of you before submitting your application, please contact the charity directly to discuss this with them. Contact details are provided on your chosen Affiliate Charity’s page here.
Please direct a representative from your chosen charity to our “Become an Affiliate Charity” page. Please note that there are costs associated with becoming an Affiliate Charity, and your chosen charity may not wish to proceed. In this case, you will need to wait until entries open for next year’s event when you will be able to purchase your Own Entry.
"Please see the end of the Entry Information page for details of Charity Entry closing dates/times. If applying for a Charity Entry, your charity must approve your application prior to the closing date/time to ensure you are able to participate. If completing an ICE with the Official Charity or one of the Premier Affiliate Charities, you will need to have reached the end of the process prior to the Charity Entry closing date/time.
This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.
Please refer to the relevant Event Website, search for your chosen Charity within the 'Charities' drop down menu and email the Charity directly.
If you require your log in details please visit www.gsicharitycentral.com, your user log in is your email address and if you have forgotten your password then click on the link offered to reset it.
Yes, you can enter as a Standard Group Entry and fundraise directly with the Charities of your Choice, even if those Charities are different within your group.
You need to Contact the Charity you have your Charity Entry with, they need to withdraw you, once you are withdrawn you no longer have an approved entry. The only way you can get another Charity Entry is to reapply for a Charity Entry to the new Charity of your choice.

Charity Event Queries

Please contact your Charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before entering the event.
This would be treated as two entirely separate entries. For example, If you have an approved Charity Entry in the Edinburgh event and wish to change to the Glasgow event, you would need to ask your charity to withdraw your entry in the Edinburgh event and you would then need to enter the Glasgow event from scratch, providing entries are still open.
This would be treated as two entirely separate entries. The withdrawal of your Charity Entry and the other runner’s entry are not at all related. You would need to ask your charity to withdraw your entry and the other runner would need to begin the entry process from scratch, providing entries are still open. If entries are closed, it will not be possible for the second runner to participate. Your charity will incur a fee for the withdrawal of your Charity Entry, so please do think carefully before entering.
Your charity will incur a fee for the withdrawal of your original entry, and is not obliged to guarantee your new entry, so please do think carefully before initially choosing your race distance and discuss any proposed changes with your charity as soon as possible.
Please contact JustGiving directly.
If you have applied for a Charity place and your Charity has approved you, this Charity has now paid for your place. If you wish to withdraw your entry so you can apply for a different Charity, you will need to advise the Charity directly to discuss and they will need to withdraw you from the race for you to apply with another Charity. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before doing so.
Please contact your chosen charity directly to ask them to send these out to you.
Your Event Information Pack will be available from within your My Details account 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your My Details account.

Your Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.
The easiest and quickest way to get the money you raise to your charity is by setting up an online giving page at www.justgiving.com. Alternatively, ask your chosen charity to provide you with sponsorship forms and once you have collected all monies, you can send your charity a cheque for the total amount. Please do speak to your charity regarding the most suitable method of collecting and submitting sponsorship money and they will be able to help you. Your sponsorship money must always be sent directly to your chosen charity and not to the event organisers.
We only have space at some of our Events for our Affiliate Charities in our Charity Village. Unfortunately if you are not an Affiliate Charity, you are not able to take this space.
JS HELPER

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If your query is regarding a possible inaccuracy in your result, please let us know your estimated finishing time, what you were wearing and if possible, the race number of somebody else you ran with. This allows our team to look back over video footage and ensure the accuracy of your result.