Big Fun Run FAQs
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Entry Queries 

When do entries open for the 2017 Big Fun Run open?

Entries are open now! 

When will entries close?

Standard online entries will close on the Thursday night 9-10 days before the event takes place or when the course capacity is reached, whichever is earliest. Late online entries are available up until 10am on the day of the race if the course capacity has not already been reached. You can also enter on the day of the race at the help desk.

I want to enter more than one person - is this possible?

You can enter up to 10 people at a time to any of our events by completing a group entry.

Can I enter if I have a medical condition?

If you have a medical condition that could cause you difficulties during or after the race, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the week leading up to the event.

I want to enter my child (in to one of the junior races) - how do I do this?

What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.

How can I tell if my entry is approved?

Firstly, please check your junk mail box. If you still can’t find it then please contact us using the contact form below. If you do find an email from us in your junk mail, please mark it as ‘not junk’ or as a ‘favourite’ to ensure that our communications get through to you.

Some of my group members have not received their confirmation emails, what do I do?

If you login to your account, then you can control this directly. If you click on ’edit group members’ at the bottom of your entry, then ’resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries.

What information can I expect to receive from the event organisers?

Your Event Information Pack will be available from within your My Details account around 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.

I’m a late entrant and I didn’t receive my confirmation email?

The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your account, press the My Orders tab at the top of the page, and print this page showing the payment for your entry.

Can I update my details (name, address, predicted time etc)?

If your surname has changed, please contact us using the form below and we can update this for you.

Your email address and password can be updated from within your My Details account.

You can update your address details from your My Details account up until 3 months prior to the event date. After this date you will need to collect your race number from the Event Help Desk.

Can I transfer my place to another runner looking to run in the same race?

NO. We don’t allow runners to transfer their numbers due to health & safety reasons.

Can I get my entry re-instated after I have withdrawn my entry?

No, if you have opted to withdraw your entry it cannot be reinstated.

We would therefore advise that you think carefully before withdrawing or transfering your place in the event.

If I withdraw my entry will my entry fee be refunded?

No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.

Can I add someone to my group entry?

No. Once your entry is confirmed you would need to create a separate entry for any additonal entrants.

I am having difficulty logging into My Details and viewing my entry, what should I do?

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

Can I still take part in this event with a dog?

Yes, you can take part in the Dog Jog which takes place later in the day at 2pm, in the same location.
*Please note there is no Newcastle Dog Jog due to local council location restrictions. Dog’s are not permitted at Big Fun Run Newcastle.

I’ve paid for and entered 3 people, but have only received one confirmation email?

Each runner will receive a separate confirmation email to their own email address.

Some of my group members have not received their confirmation emails, what do I do?

If you login to your account, then you can control this directly. If you click on ’edit group members’ at the bottom of your entry, then ’resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries. 

Event Queries 

How and when will I receive my running number?

All entrants who registered with a UK address will have their running numbers posted out to them. All numbers should be received no later than the Friday prior to your event. 

All entrants registered with addresses outside the UK, those who have not received a running number in the post or those who require a replacement will need to collect a replacement number from the Help Desk on the day of the event.

If you are a late entrant then you will not receive your number in the post and will need to collect your number from the Help Desk on event day by bringing along your confirmation email.

How will I know I have entered successfully?

To check your entry status log on to your My Details account.

How far is a Big Fun Run?

A Big Fun Run is approximately 5K.

What do I do if I have not received my running number by race day?

You will be able to collect a replacement number from the Help Desk on the day of the event.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

I’m a late entrant, where do I pick up my running number?

You will be able to collect your number from the Help Desk at the event.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

How and when will I get my Event Information Pack?

Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.

Can I run in any of the events pushing a pram, buggy or wheelchair or using additional assistance such as walking poles?

Yes. We welcome everyone to take part in the event. However, please make sure you keep clear of runners going quicker. Kids in buggies do not need an entry, but they will not receive the finishers items.

Can I take part wearing headphones?

Yes. 

Can take part in this event with a dog?

Yes, you can take part in the Dog Jog which takes place later in the day at 2pm, in the same location.

My running number does not match the number on my timing chip, is this a problem?

No. These numbers are not meant to match up so do not worry!

Are there shower facilities available within the Finish Area?

No. There are no shower facilities provided as part of the event.

What happens if I can’t run?

If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.

If you are not planning to run please log into your My Details Account and withdraw from the race.

If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible.

I am having difficulty logging into My Details and viewing my entry, what should I do?

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

Post Event Queries 

How do I leave my feedback from the race/event?

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

I did not finish, can I still get a finishers medal and other finishers items?

Sorry no, medals and finishers goodybags are a mark of achievement of finishing the race so it would not be fair to those that ran the full distance.

I did not receive all the finishers items I should have after the race, how do I go about receiving these?

Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.

I’ve not collected my baggage from the baggage area, what should I do?

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide:
– A detailed description of the bag and its contents
– Your race number
– Contact phone number

I have lost an item at the event what should I do?

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide:

– A detailed description of the item
– Where you think you lost the item
– Your race number
– Contact phone number

If the item is valuable we would recommend you file a police report. It is your responsibility to do this.

When will I receive my Medal Insert order?

Each medal insert is individually engraved with your name and time. It usually takes 6-8 weeks post-event to receive your medal insert in the post.

When will I receive the merchandise I ordered?

If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer. 

I am not satisfied with my merchandise, how do I return it?

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.
Contact Form

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If your query is regarding a possible inaccuracy in your result, please let us know your estimated finishing time, what you were wearing and if possible, the race number of somebody else you ran with. This allows our team to look back over video footage and ensure the accuracy of your result.