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Entry Queries

Entries are open now!

If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.

What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.


If you have two children, you will need to use your email address BUT use different passwords when you create each individual account. 


If you are having trouble logging into one account it maybe that you need to reset the passwords for each individual accounts.

No. We can’t make exceptions to our online entry process.

Any age of entrant is allowed so long as the individual is healthy enough to do so. Children under the age of 16 must be supervised at the event by a parent or guardian but the parent or guardian does not have to take part in the run itself. Therefore, children are allowed to run in the event unaccompanied provided the individual supervising them is happy for them to do so.

You will receive a confirmation email as soon as your entry is approved. You can also check your entry status by logging into your My Details account.
Firstly, please check your junk mail box.

If you still can’t find it then please contact us using the contact form below. If you do find an email from us in your junk mail, please mark it as ‘not junk’ or as a ‘favourite’ to ensure that our communications get through to you.
If you login to your account, then you can control this directly. If you click on 'edit group members’ at the bottom of your entry, then 'resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries.
"No, if you have opted to withdraw your entry it cannot be reinstated.

We would therefore advise that you think carefully before withdrawing or transfering your place in the event."
No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.
When you create an entry for a group this creates a separate My Details account for each entrant. Details of how the others in your group can login and see their own entries can be found in their confirmation email.
No. Once your entry is confirmed you would need to create a separate entry for any additonal entrants.
Please contact us using the form below. In your message please provide
- Your full name
- Any alternative name you may have used in the past
- Your current email address (that you would like to be shown on your My Details account)
- Any previous email addresses

If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.  


Overseas orders are sent via Royal Mail standard international post with no tracking information

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.

Once your email address has been correctly updated within your My Details account, please get in touch using the form below requesting a new confirmation email.

The system will then amend your account and send out a new confirmation email to your updated address.
We do not publish a list of names of those who have entered events.
Please contact us using the form at the bottom of this page and a member of the team will process the refund. The money will appear back in your account within 3-5 working days.
If you have two accounts under the same email address, you will receive an email stating that your entry is incomplete. If this is the case, please contact us using the form at the bottom of the page and a member of the team will merge the accounts together.
This means you are NOT entered into the Race. Please fill out the 'contact us' form on the Website so we can look into this for you.
This means payment has not gone through and you are NOT entered into the Race, please try to enter again using a different payment method. Your entry is only complete when you receive a 'confirmation' email and your entry says 'approved'.

Please contact us using the entry form below explaining the issue you have experienced. If there is a problem that needs actioning we will do this so make sure you check back in to your My Detail's account within the next 14 days to check. You will not receive an email back from us.

Please ensure you have entered the correct card details. If issues persist we would advise using an alternative card to process your payment.
Can I update my expected completion time ?[FGID1FGID] predicted time finishing time pen

You can update your expected completion time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point, your start pen will be assigned and we will not be able to change your start pen position.

No, each runner must enter themselves and sign up to our disclaimer, privacy policy, terms and conditions.

How do I access my Children's 'My Details' Account?[FGID1FGID] child my detail son daughter

Your 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.

You will need to log into their 'My Details' Account.  Their 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.

Unless you have an approved entry into the Event which would come as a confirmation email you are not entered. We suggest you double check with your Bank to make sure the money has actually been taken out of your account and come back to us if this is in fact the case (use the contact us form).

Please log into your My Details account via the Event Website, you will see within your account if you have an 'approved' entry, if so then you are entered and will be sent your running number nearer the Event. 

Make sure you have not created two 'My Details' Accounts, often a runner will log into a different My Details account showing no entry however has another 'My Details' Account that does have an approved entry. Make sure you are using the correct email address to log in.

It may be the case that you have duplicate accounts on the system, and that one of the accounts has an incomplete entry. It may also be the case that you have used the same email address to register another runer who has an incomplete entry. As long as you log in to your account and can see that your entry is approved, then you know that you have an approved entry for the event.

The most likely reason is that you have multiple accounts setup with us with different passwords and you are logging into one of your accounts without an entry. Please contact us via the form below to recify this issue.

To withdraw your entry, please login to your My Details account and select 'withdraw' from the options listed underneath your entry.

I want to enter my child, do I have to run with them?[FGID1FGID] child parent enter run parent accompany

Yes. Entrants aged 0 to 15 must be entered by a parent/guardian and must be accompanied at all times during the event/run by a parent/guardian.

Our group entry system allows up to 10 people per 1 group entry. If you have more than 10 people in your group, you would be required to process further group entries to cover the remaining people in your group.

To update your running club at any time, all you need to do is alter your information in the ’My Info’ section of your ’My Details’ account. 

There are usually 2 codes - one for entries and one for merchandise. Make sure you're using the correct code for the correct discount to be applied.


Try typing the code in individually rather than copying and pasting, taking great care with regard to CAPS and spaces before and after. If it still doesn't work, please contact us using the form below.

Once you have contacted the team using our website contact form, this will be actioned within 21 days and the refund made to your Bank Account. Please therefore check your Bank account in the next week, should you not receive the refund within 21 days then please contact us again.

Please contact us via the website using the contact form,once received this will be actioned within 14 days and the duplicate account deleted.

Spanish entry payment - issues[FGID1FGID] card payment issue spain spanish

If you are trying to enter from Spain, we are currently experiencing payment issues.


 


We have spoken to our payment provider and can confirm that if any money appearts to have been taken from your account it will be returned within the next few days.


 


In the meantime, could you please transfer the money for the entries direct into our bank account plus £5 to cover the international transaction charge. The details are: 


 


GSi Events Ltd


IBAN GB04ABBY09022210019940


SWIFT/BIC: ABBYGB2LXXX


Sort Code: 09-02-22


A/C Number 10019940


Santander


Once you have done this please send an email confirming you have made the payment. We will then approve you entry within a couple of days in receipt of your email so check your My Details Account we will not respond directly.

There is no discount available for this. For group entries you can either enter your group via our website or visit justrunning.com which allows your organisation to pay for and administer entries to your team.

Yes, but the password must be unique to their account. Each runner must enter themselves and sign up to our disclaimer, privacy policy, terms and conditions.

Please can you make sure you check your spam or junk folder to see if the password reset email has been sent in there. 

No we do not offer any discounts.

How do I reset my My Details password?[FGID1FGID] password,reset,mydetails

Please click the 'Reset Password' link above the password box on the My Details login page. You will need to enter your email address and date of birth to reset your password.

We are fully PCI (payment card industry) compliant and all payments are collected on our behalf using a 'hosted payment gateway' provided by Paypoint (who are also fully PCI compliant). If you'd like more information on our systems, please visit https://advancedpayments.pay360.co.uk

You do not need to present a medical certificate to take part.


However, If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week. 

You can assume that this has been lost in the post and we will issue you with a refund. 

No this is an on line company so please try and alternative payment card.

Your entry does not appear in the order section which is majoritively for shop/merchandise purchases, it appears in entries.

I wish to unsubscribe from your mailing list, how do I do this?[FGID1FGID] unsubscribe,mailing,list,email

To unsubscribe from a mailing list, please follow the 'unsubscribe from this list' link at the bottom of the email.

It's not possible to go back and edit an entry once it is approved. You would need to create a My Details account for the child and process a separate Under 5 entry.

 


Please contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.

Of course! Please click here to see our Privacy Policy.

You can find out all the information you need via our Privacy Policy page.

Please have a read of our Privacy Policy which should detail all the information you require. You can unsubscribe from our newsletters at any time by clicking here, or clicking in the 'unsubscribe' link at the bottom of the email.

All you need to do is click here and follow the instructions. We look forward to welcoming you!

Why do you collect my date of birth?[FGID1FGID] date of birth

We need this to define your entry method, there are different age limits to each event.

This would have to be done via the transfer process during the transfer period, if applicable. If there is no transfer process available or you're out with the transfer period, then this is not possible.

Unfortunately once your entry is complete, you cannot add another person to your group. They would have to create a new entry and complete themselves.

No, the fundraing page and the amount of money raised will not be affected.

Currently there is no way of doing this, we need a pariticpant to sign up to our terms and conditions on entry due to health and safety reasons. 

No once events reach capacity we are unable to allow any more entrants.

Event Queries

"Please contact us using the form below. In your message please provide
- Your full name
- Any alternative name you may have used in the past
- Your current email address (that you would like to be shown on your My Details account)
- Any previous email addresses"
Can I run Barefoot?[FGID2FGID] barefoot

We stongly suggest that all runners wear appropriate footwear to complete our events. We do have a handful of emails about running barefoot and cannot accept any responsibility for injuries caused from running barefoot.

Please read our Warm Weather Advice page here.

Please keep an eye on the shop, if items are out of stock as soon as stock is replenished, this will be updated on line and you will be able to order once again.

We are rolling out our new keyring style medals for selected events in this years series and are working on updating imagery at present. If you wish to order a medal insert it will be sized to fit the back of the new style medal you received.

No, this is not possible.

Which name is on the event number?[FGID2FGID] bib number

The runner's first name only appears on the event number.

You can complete your virtual challenge at any time, there's no completion deadline.

Yes! You can run anywhere, around your neighbourhood, your local park, on a treadmill. We encourage you to plan your route in advance and ensure you are familiar with this before you set off.


Please read the 'Challenge Preparation' section of your Participant Information Pack (which can be found in your My Details account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.

Yes! You can complete your Challenge over multiple days. For example, you could complete a 10K Challenge over 2 days completing 5K each day.

Please read the 'Challenge Preparation' section of your Event Information Pack (which can be found in your My Details account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.

Your downloadable participation number is available to download from within you My Details account immediately after you enter. You do not need to use your Event Number to take part in the Virtual Challenge, it is an optional extra included as part of your entry package.

Congratulations!


You firstly need to log into your My Details account to tell us you have completed your challenge. We will then send your well deserved Finishers Pack. You should expect your pack within 10 working days after you input the completion details to your account, please note overseas packs may take longer.


Your Virtual Challenge Certificate will be available to download from your My Details account immediately upon logging your completion and you will be added to the Virtual Challenge Finisher page on the website.

Please read the 'Challenge completed! What's next?' section of your Participant Information Pack (which can be found in your My Details account after entering). This will give you more information about your finishers items.

Yes!  This is your challenge so if you'd prefer to complete your challenge distance using a treadmill, that's absolutely fine.

Your Participant Information Pack will be available from within your My Details account in the ‘My Events’ tab. 


The Participant Information Pack is designed to help you with your Virtual Challenge, providing you with information such as training plans, route planning, along with safety guidance for completing your Virtual Challenge. 


 

Yes, you are welcome to complete the Virtual Challenge at your own pace.

It's completely up to you if you want to wear your Participant Number. You can print it off and wear it for your activity, you can keep it as a memento or you can choose not to use it at all.

We suggest that you attached your printed number to the top that you will wear to complete your activity. The easiest way to do this will be to use 4 safety pins in each corner and pin your number to your top. 


 


Top Tip - It's a lot easier to attach your number to your top before you put it on!

If you don’t have a printer at home, why not create your own participant number! This is a great opportunity to get creative and make a bright, colourful participant number with your name and unique community number on it. You can then pin it to your top and wear whilst you complete your Virtual Challenge.

Yes! This is your challenge so if you'd prefer to complete your challenge distance using a treadmill, that's absolutely fine.

No, you can complete your Virtual Challenge at any location, at any time and on any date after you sign up.

Post Event Queries

Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.

Congratulations!


You firstly need to log into your ‘My Details’ account to tell us you have completed your challenge. We will then send your well deserved Finishers Pack. You should expect your pack within 14 working days after you input the completion details to your account, please note overseas packs may take longer.


 


Your Virtual Challenge Certificate will be available to download from your MyDetails account immediately upon logging your completion and you will be added to the Big Fun Run Virtual Challenge Finishers List on the website and to the Finishers Map where you will see your name appear amongst the other amazing participants!

Charity Entry Queries

Charity Entry - An entry in the event that is paid for by an Affiliate Charity or the Official Charity. If you secure a charity entry, your charity will expect you to agree to raise a minimum amount in sponsorship money, and may ask you to pay a registration fee towards the cost of your entry.

Own Entry - Any type of entry (e.g. standard/late/club) which you pay for yourself. Runners who have purchased their Own Entry are welcome, but not obliged, to fundraise for any charity of their choice If you do wish to fundraise for an Affiliate Charity or the Official Charity, you can let them know via the ‘tell a charity I have my own entry’ link in your MyDetails account. If the charity is not an Affiliate Charity, you are welcome to run for them, however you would need to contact them directly yourself.

Group Own Entry – Each group member who wishes to link their entry to an Affiliate Charity must do so separately after completing their own entry. The group leader can only assign a charity to their entry via their ‘My Details’ account and is not able to do so on behalf of a group. This enables members of one group to fundraise for a variety of different causes.

When you advise a charity that you wish to fundraise for them, they will spend time, effort and money on building a relationship with you. Therefore, please do not do so unless you are very committed to fundraising.
If the charity is not listed on our website you are welcome to run for them, however you would need to purchase a Standard Entry into the race and contact the Charity directly to let them know you are raising funds for them.

Apply for a Charity Entry
Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application."

NO! You must enter online through the event website yourself. This is because you must agree to the event terms and conditions and disclaimer, which only you can do. You are solely responsible for ensuring that you have an approved entry in your chosen race.
YES! Your chosen Affiliate Charity has paid for your Charity Entry and will require a minimum amount in sponsorship money to ensure that their involvement in the event results in funds being raised for the charity. Please think very carefully before securing a Charity Entry as any change of heart on your part, whether that be regarding your choice of charity, your ability to raise the minimum sponsorship required, or taking part in the event at all, can have a very negative impact on the charity.
This will depend on the charity you choose. If you sign up for an Instant Charity Entry with our Official Charity or one of our Premier Affiliate Charities, you will be asked to agree to raise a minimum amount in sponsorship money as part of the sign up process. If you are thinking of applying for a Charity Entry with one of our other Affiliate Charities, and wish to know what is expected of you before submitting your application, please contact the charity directly to discuss this with them. Contact details are provided on your chosen Affiliate Charity’s page here.
"Please see the end of the Entry Information page for details of Charity Entry closing dates/times. If applying for a Charity Entry, your charity must approve your application prior to the closing date/time to ensure you are able to participate. If completing an ICE with the Official Charity or one of the Premier Affiliate Charities, you will need to have reached the end of the process prior to the Charity Entry closing date/time.

This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.

Please refer to the relevant Event Website, search for your chosen Charity within the 'Charities' drop down menu and email the Charity directly.
If you require your log in details please visit www.gsicharitycentral.com, your user log in is your email address and if you have forgotten your password then click on the link offered to reset it.
Yes, you can enter as a Standard Group Entry and fundraise directly with the Charities of your Choice, even if those Charities are different within your group.
You need to Contact the Charity you have your Charity Entry with, they need to withdraw you, once you are withdrawn you no longer have an approved entry. The only way you can get another Charity Entry is to reapply for a Charity Entry to the new Charity of your choice.
Please action this by visiting your 'My Details' account.
Please contact the Charity directly to let them know this was an error, you will find their contact details within the 'Charity' section of your Event Website.

Although lots of participants take part and raise money for hundreds of different charities, you can choose to take part yourself without being linked to a charity.

If you applied for a charity entry and you have received notification that your application has been declined, there are 2 main reasons this may have happened.


1. The charity you wish to run for must review and approve your application within a set timeframe or your application will expire. Please contact your chosen charity directly to discuss this with them if you think this may have happened.


2. Your chosen charity may have chosen to decline your application on this occasion. This may be for a number of reasons and factors. Contact your chosen charity directly to discuss this with them or consider applying for a charity entry with another charity.

You need to inform your Charity directly and get them to withdraw your entry. As long as standard/late entries remain open, you can then purchase an entry directly and still raise funds for the Charity directly. You can still link your entry to your chosen Charity during the entry process.

You can do this either way but if you do it via our Website, your page will then be linked to both our Event and your 'My Details' Account.

No - you need to make sure you enter the Event via our Website and you will only be entered if you receive a 'confirmation' email to tell you, you are an 'approved' entry. If in doubt, please contact your Charity directly to get clarification.

Not every Charity offers this, contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.

If the Charity you are raising funds for is not an Affiliate Charity of the Event, that is all absolutely fine. However, you will not be able to link your chosen Charity to your 'My Details' Account and you will need to set up your Just Giving page from within the JG Site directly.

Your chosen charity should contact you directly in due course to organise this but if you are concerned please contact your charity to discuss. You can find contact details for your charity via their "Affiliate Charity" page on this website.

If you enter via a Charity Entry this means the Charity have approved you to run for them, meaning you do not have to pay for your entry but you need to raise a minimum amount of sponsorship for the Charity. Therefore you do NOT also have to pay for your own entry. You will need to have received a Charity approved confirmation of entry email from us to ensure you have a Charity Entry. 

As you can appreciate we work with over 366 Affiliate Charity so cannot be seen to be donating towards any Charity specifically with regards to contributing to Entry Fees.

This is the amount of money the Charity you have chosen to run for, will expect you to fundraise in return for them giving you a 'free' entry to the race.

This is how much money you think you will be able to raise for a Charity if you are entering via a Standard Entry and choosing to fundraise for them. This is to give the Charity a rough indication of how much money you may raise.

You visit your 'My Details' account and unlink the Charity you have chosen initially. You can then choose to link a different Charity from the Affiliate Charity list.

Please contact your chosen charity directly to discuss this with them. Contact details can be found on their charity page on our website.

You need to contact your Charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another Charity.

Can I create a joint fundraising page with friends/family if I enter individually?[FGID5FGID] joint friends family fundraising charity individual individually sign up

Yes - you can sign up separately and then create a joint fundraising page on the fundrasing platform of your choice e.g. JustGiving or speak to your chosen charity. 

You are more than welcome to fundraise for a personal cause rather than a charity. You should simply enter the event via the Standard Entry method.

No you will not be refunded your entry fee (please see our t's and c's), the best option here is to keep your own standard entry and fundraise for the charity directly by linking your entry to the charity within your My Details account.

I want to change my chosen charity, how do I do this?[FGID5FGID] change charity withdraw different

You need to Contact the Charity you have your Charity Entry with, they need to withdraw you, once you are withdrawn you no longer have an approved entry. The only way you can get another Charity Entry is to reapply for a Charity Entry to the new Charity of your choice

I have deferred my entry to next year's event, can I still use the same JustGiving page to fundraise?[FGID5FGID] charity entry deferred entry fundraising page justgiving help fundraising

If you have deferred your entry to next year, JustGiving does not recommend that you continue using the same fundraising page. This is because it can cause problems with the charity's reporting, and you wouldn't be able to change the event details on your page. 


 


JustGiving recommends building a completely new page for next year's event. If you would like to reuse the old web address just contact JustGiving directly (see email address below) so they can free this up for you. To start building your new JustGiving fundraising page, please follow this link: www.justgiving.com/fundraising-page/Creation 


 


You could update the offline amount on your new page to reflect any donations made to your original page (if you are raising money for the same charity). Here's a guide that will help with this:  http://just.ly/Raised-Offline


 


However if you would prefer to ‘extend’ the duration of your existing JustGiving page, there is a function to do this from within your JustGiving account, please visit https://help.justgiving.com/hc/en-us/articles/200669611-How-do-I-extend-my-fundraising-page-. Please note however if you choose this option you may miss out on important communications from both JustGiving and your chosen charity. Therefore PLEASE contact your Charity directly to inform them you have chosen to extend your existing fundraising page so they can record this information and amend their communications accordingly. 


 


For any further queries with regards to your JustGiving page please contact them directly on [email protected]


 

Charity Event Queries

I have an approved Charity Entry but wish to withdraw from the event. What should I do?[FGID6FGID] cant cannot wont will not unable attend take part

Please contact your Charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before entering the event.

This would be treated as two entirely separate entries. For example, If you have an approved Charity Entry in the Edinburgh event and wish to change to the Glasgow event, you would need to ask your charity to withdraw your entry in the Edinburgh event and you would then need to enter the Glasgow event from scratch, providing entries are still open.
This would be treated as two entirely separate entries. The withdrawal of your Charity Entry and the other runner’s entry are not at all related. You would need to ask your charity to withdraw your entry and the other runner would need to begin the entry process from scratch, providing entries are still open. If entries are closed, it will not be possible for the second runner to participate. Your charity will incur a fee for the withdrawal of your Charity Entry, so please do think carefully before entering.
Your charity will incur a fee for the withdrawal of your original entry, and is not obliged to guarantee your new entry, so please do think carefully before initially choosing your race distance and discuss any proposed changes with your charity as soon as possible.
Please contact JustGiving directly.
If you have applied for a Charity place and your Charity has approved you, this Charity has now paid for your place. If you wish to withdraw your entry so you can apply for a different Charity, you will need to advise the Charity directly to discuss and they will need to withdraw you from the race for you to apply with another Charity. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before doing so.
Please contact your chosen charity directly to ask them to send these out to you.

Your Event Information Pack will be available from within your My Details account 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your My Details account.

Your Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.

The easiest and quickest way to get the money you raise to your charity is by setting up an online giving page at www.justgiving.com. Alternatively, ask your chosen charity to provide you with sponsorship forms and once you have collected all monies, you can send your charity a cheque for the total amount. Please do speak to your charity regarding the most suitable method of collecting and submitting sponsorship money and they will be able to help you. Your sponsorship money must always be sent directly to your chosen charity and not to the event organisers.
We only have space at some of our Events for our Affiliate Charities in our Charity Village. Unfortunately if you are not an Affiliate Charity, you are not able to take this space.

If you have pledged to fundraise for another charity in error you can amend your choice by logging into your My Details account and clicking the "Unlink entry from Charity" link next to your entry. Refresh the page and then you will see a new link appear "Click here to pledge to fundraise for an Affiliate Charity". You can then select your intended chosen charity from the drop down list.


While you reserve the right to withdraw your fundraising pledge going forward, please be advised that the charity you selected in error may have already incurred expense in providing you with a fundraising pack/charity running top etc. We would therefore ask that you carefully consider the implications of withdrawing your fundraising pledge before doing so. If you wish to discuss this with the charity you have selected in error before taking action, please contact them directly via their Affiliate Charity page on this website.


 

Do I need to show evidence of my fundraising to the event organiser?[FGID6FGID] fundraising evidence event organiser

No this is done via your chosen Charity.

I want to change my charity T-shirt?[FGID6FGID] T-shirt, charity, change

You will need to contact the Charity directly, you will find the contact details within the event website under the Charities section.

ETZ - Pre Event

If you are under the age of 16 you must run with a parent or guardian. 

JS HELPER

 

Your name

Email address

Event

Question type

Race Number

Your Message

If your query is regarding a possible inaccuracy in your result, please let us know your estimated finishing time, what you were wearing and if possible, the race number of somebody else you ran with. This allows our team to look back over video footage and ensure the accuracy of your result.